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I was provided your name as the supervisor of Joanna Beckwith at Alamo Travel. I absolutely had to take the time to compose this e-mail. Joanna went beyond the call of duty during my recent TDY. On Jan 28, I had the most disastrous travel day in my life. During my flight from Oklahoma City to Dayton, OH, I was caught up in a major ice storm in Chicago. All flights were cancelled, my luggage was lost, and the entire airport was in chaos! I was delayed for over 30hrs until Joanna stepped in. As I sat in the airport praying for an earlier flight, my cellular phone rang. It was Joanna stating, "I saw where your flight was cancelled. Are you doing ok?" She heard the disappointment in my voice and miraculously found/reserved me a flight that saved me over 10 hours of waiting. WOW! She was my guardian angel that day and words can't describe how grateful I am. We need more people like Joanna. Please pass my gratitude to her. I've also cc'd my Commander here at the Medical Group so he knows what a great job she did. Joanna is critical to the success of our mission and it does not go unnoticed. THANK YOU!

Vance AFB, OK 73705

I want to extend my sincere appreciation to you for your outstanding support during both of the Air Force Recruiting Service 2011 Distinguished Educator Tours. Your behind-the-scenes effort did not go unnoticed. Your diligence and tireless hard work to ensure our guests’ flights were booked quickly was exceptional.

Brigadier General, USAF  

I just wanted to let you know that it is a pleasure doing business with your travel agency, particularly  Mr. James Ball.  He’s very helpful, always pleasant to work with, very informative whenever asked for what sometimes may seem like the impossible to do, efficient and professional.  When you are not that familiar processing travel requests (like me), having someone like James to guide you is important.

Rose Valdez
Business Administrator
Pediatrics Gastroenterology-UTHSCSA

I just wanted to pass along that I was more than pleased with Letitia's help this morning when I called to book a flight for a Dell event.  She was extremely kind and very efficient—a true pleasure to do business with.  I can see why Dell chose Alamo if more of your employees are as outstanding as Letitia.

Kyle McCafferty Sr.
Systems Engineer - Maynard,
Cooper & Gale, P.C.  

I really would like to thank you for the professional service that you provide to me. Without a doubt, you are a great example of top notch customer service. I have been traveling for over 27 years for the government and this is the best service that I have received. Please pass on to your supervisor that she should give you an award for your excellent service.

Veron "Bo" Hayward
Information Security Specialist/Joint Base Charleston

You are to be commended for your outstanding dedication/assistance you provide daily to Tinker AFB community. We have been in very tight schedules and you ALWAYS come through to ensure flights are booked timely and on schedule. Because of your dedication, several witnesses that attended trial today were able to get back home early with your assistance on last minute change of travel. You always go far and beyond your duties to assist, your dedication and support is a reflection to you and Alamo Travel Office.

Marina Vajda
DMM Financial Management Specialist

Please pass on my deepest appreciation for the OUTSTANDING support all the people in Alamo Travel provide to me this past week. I had a nightmare of DTS authorization problems and arranging travel for our 82 Comm troops. It seemed everything that could go wrong in DTS and with their GTC accounts, did. Every time I called and everyone I talked to provided courteous service, helpful suggestions, and over-the-top research. I could not have accomplished my task of getting these troops to their required training for deployment without the dedicated efforts of the Alamo Travel staff. My sincerest thanks for all their efforts!

Gregory S. Lewis,
DAF Resource Advisor 82 MSG/CCR

The purpose of this email is to provide very positive feedback on the service I received from Mr. Graham Heaps this evening. It was later in the day when I was able to call, and I believe Mr. Heaps may have stayed past his duty hours to complete my booking. Mr. Heaps was extremely helpful, courteous, thorough and very efficient while booking my travel. He patiently researched a few flight options, and he ensured that I had all of the information I needed before closing the call. I did not feel rushed at all and I am confident that as a result of his good work, my travel plans are complete. Because the manner in which he comported himself reflects very positively on your corporation and as a result of this exemplary customer service today, I highly recommend him for any type of recognition that you deem appropriate, perhaps a financial award, a time off award or any other award which is customary for your industry.

LTC Francis X. Flaherty, Jr.

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